How is My Package Shipped?
Your package is shipped via USPS Priority Mail inside one of our "Shark Grey" recycled POLY bags or boxes depending on your order type.
When Can I expect my package?
Packages usually ship within 48 hours of payment unless otherwise stated. In high volume times such as Shark Week, Christmas, etc. please be aware that our processing days may take longer than usual. Thank you in advance for your patience and understanding.
What if I need to Return or Exchange my package?
Please send all Exchanges and Returns with your request and order number included to:
1810 Old Okeechobee Rd, A
West Palm Beach, FL 33409
Please include your Name and a number to reach you at if we have questions about your order. Thank you!
Do we Ship Worldwide & How Much Does Shipping Cost?
Yes we do!
Shipping cost will be determined based on your orders location and weight. You can see the actual shipping costs for your order on checkout. NEPTUNIC does not charge a handling fee like most other retailers for this service. You pay the direct shipping charge from USPS. If your countries customs obtains your package on a spot check or your country charges import fees, we are not responsible to pay these charges. Sometimes you can call the customs of your country to request its release, this may involve extra charges.
How Secure Is Our Store?
100% Secure Shopping. Our store automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). This is the same protection large websites like Amazon, eBay and PayPal use to securely process millions of transactions every day.
What Forms Of Payment Do You Accept?
We accept major credit cards such as Visa, MasterCard, American Express, and Discover.
Where Are Our Clothes Made?
All apparel are printed in the USA. Some material is imported, and some are manufactured in the USA.
How Do I Order A Sharksuit?
If you are interested in purchasing a Neptunic Sharksuit please fill out our contact form. We will get back to you regarding your order.
How can I work for Neptunic?
Please use our contact form and submit a brief explanation of your qualifications and request for position placement.
How Can I Become A Retailer?
If you wish to become a retailer, please email us on our contact form.